Frequently Asked Questions
Everything you need to know about your new smartwatch accessories.
How do I know if a strap will fit my smartwatch model?
Each product page includes a compatibility list. Generally, we stock straps for Apple Watch (38mm-49mm), Samsung Galaxy Watch (20mm-22mm), and universal quick-release fittings. Please check your watch lugs or the underside of your current strap for size markings.
What is your standard delivery timeframe within the UK?
We offer free standard shipping on all UK orders, which typically takes 2-4 business days. Express next-day delivery options are also available at checkout for orders placed before 2 PM.
Are the tools required for installation included with the strap?
Yes, any strap that requires specific tools for adjustment or installation (such as link removal tools for metal bands) will include them in the package at no extra cost.
What is your return policy if I am not satisfied?
We offer a 30-day 'no-quibble' return policy. If the strap doesn't meet your expectations or you ordered the wrong size, you can return it in its original condition for a full refund or exchange.
Are your straps water-resistant for sports and swimming?
Our silicone, nylon, and fluoroelastomer straps are 100% waterproof and ideal for swimming or high-intensity workouts. We recommend avoiding water exposure for our genuine leather and luxury metal collections to maintain their finish.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and fast checkout experience.